:root{--melbfx-green:#0b4b37;--melbfx-dark:#073b2b;--melbfx-line:#dbe4df;--melbfx-pale:#f2fbf6;--melbfx-muted:#65736e}
.melbfx-preview-launcher{position:fixed;right:20px;bottom:20px;z-index:999999;border:0;border-radius:999px;background:var(--melbfx-green);color:#fff;padding:14px 18px;min-height:52px;font:700 15px/1.2 system-ui,sans-serif;box-shadow:0 18px 55px rgba(7,59,43,.24);cursor:pointer}.melbfx-preview-panel{position:fixed;right:20px;bottom:20px;z-index:1000000;width:min(410px,calc(100vw - 40px));height:min(690px,calc(100dvh - 40px));background:#fff;border:1px solid rgba(7,59,43,.15);border-radius:24px;box-shadow:0 18px 55px rgba(7,59,43,.24);overflow:hidden;font:14px/1.45 system-ui,sans-serif;color:#17231f;grid-template-rows:auto auto auto minmax(0,1fr) auto auto auto auto}.melbfx-preview-panel:not([hidden]){display:grid}.melbfx-chat-header{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:16px;background:var(--melbfx-dark);color:#fff}.melbfx-chat-header small{display:block;color:#cae9dc;margin-top:3px}.melbfx-avatar{display:grid;place-items:center;width:42px;height:42px;border-radius:13px;background:#fff;color:var(--melbfx-green);font-weight:900}.melbfx-chat-close{border:0;background:transparent;color:#fff;font-size:26px}.melbfx-ai-notice{padding:10px 14px;background:var(--melbfx-pale);border-bottom:1px solid var(--melbfx-line);font-size:12px}.melbfx-ai-notice.is-staff{background:#e8f4ff;color:#174ea6}.melbfx-hours-status{padding:8px 14px;border-bottom:1px solid var(--melbfx-line);font-size:11px;color:#36594b;background:#f7faf8}.melbfx-hours-status.is-closed{background:#fff7e7;color:#754b00}.melbfx-chat-log{min-height:0;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:12px}.melbfx-message{max-width:88%;display:flex;flex-direction:column;gap:4px}.melbfx-message small{color:var(--melbfx-muted);font-size:11px}.melbfx-message>div{padding:11px 13px;border-radius:15px;background:#eff3f1;white-space:pre-wrap}.melbfx-message.system>div{background:#fff7e7;color:#754b00}.melbfx-message a{display:inline-block;color:#075f42;font-weight:800;margin-top:6px}.melbfx-message.customer{align-self:flex-end;align-items:flex-end}.melbfx-message.customer>div{background:var(--melbfx-green);color:#fff}.melbfx-message.staff>div{background:#e8f4ff}.melbfx-order-verify{box-sizing:border-box;min-height:130px;max-height:min(300px,45dvh);overflow-y:auto;scrollbar-gutter:stable;margin:0 12px;padding:12px;border:1px solid #bcd8ca;border-radius:12px;background:#f7fbf9}.melbfx-order-verify[hidden]{display:none}.melbfx-order-verify>strong{display:block;color:var(--melbfx-dark)}.melbfx-order-verify>p{margin:6px 0 10px}.melbfx-order-form{display:grid;grid-template-columns:1fr auto;gap:6px}.melbfx-order-form input{min-width:0;border:1px solid #b9c8c1;border-radius:8px;padding:9px}.melbfx-order-form button,.melbfx-order-link{border:0;border-radius:8px;background:var(--melbfx-green);color:#fff;padding:9px 11px;font-weight:700;text-decoration:none}.melbfx-order-link{display:inline-block}.melbfx-order-card{display:grid;gap:3px;margin-top:10px;padding:10px;border-radius:9px;background:#fff;border:1px solid var(--melbfx-line)}.melbfx-order-card p{margin:2px 0}.melbfx-order-card small{color:var(--melbfx-muted)}.melbfx-order-card span{display:inline-block;width:max-content;margin-top:3px;padding:3px 7px;border-radius:999px;background:var(--melbfx-pale);font-size:12px}.melbfx-test-code{padding:7px;background:#fff2c8;border-radius:7px;font-weight:700}.melbfx-starters{display:flex;flex-wrap:wrap;gap:6px;padding:6px 14px}.melbfx-starters button{white-space:nowrap;border:1px solid #bcd8ca;border-radius:999px;background:#fff;color:var(--melbfx-green);padding:7px 9px}.melbfx-chat-form{display:grid;grid-template-columns:1fr auto;gap:8px;margin:8px 12px;border:1px solid #b9c8c1;border-radius:14px;padding:8px}.melbfx-chat-form textarea{border:0;outline:0;resize:none;min-height:38px}.melbfx-chat-form button{border:0;border-radius:10px;background:var(--melbfx-green);color:#fff;padding:0 14px}.melbfx-privacy{text-align:center;color:var(--melbfx-muted);font-size:11px;margin:0 12px 10px}.melbfx-preview-badge{display:inline-block;background:#fff1d6;color:#814300;border-radius:999px;padding:4px 8px;font-size:12px;vertical-align:middle}.melbfx-enable-card{max-width:700px;background:#fff;border:1px solid var(--melbfx-line);border-radius:14px;padding:24px}.melbfx-preview-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:14px 0}.melbfx-preview-toolbar>div{flex:1;min-width:300px}.melbfx-preview-toolbar p{margin:4px 0}.melbfx-preview-toolbar form{margin:0}.melbfx-inbox-shell{display:grid;grid-template-columns:210px 320px minmax(420px,1fr);height:calc(100vh - 235px);min-height:560px;border:1px solid var(--melbfx-line);background:#fff}.melbfx-queues{padding:16px;background:var(--melbfx-dark);color:#fff}.melbfx-queues h2{color:#fff}.melbfx-queues button{display:block;width:100%;text-align:left;border:0;background:transparent;color:#cce1d7;border-radius:8px;padding:10px;margin:4px 0}.melbfx-queues button span{float:right}.melbfx-queues button.active,.melbfx-queues button:hover{background:rgba(255,255,255,.14);color:#fff}.melbfx-search{margin:18px 0 10px}.melbfx-search label{display:block;font-size:11px;margin-bottom:5px}.melbfx-search input{width:100%;margin:0 0 5px}.melbfx-search button{border:1px solid rgba(255,255,255,.25)}.melbfx-thread-list{overflow-y:auto;border-right:1px solid var(--melbfx-line)}.melbfx-thread-card{display:grid;width:100%;text-align:left;border:0;border-bottom:1px solid #edf1ef;background:#fff;padding:14px;gap:5px}.melbfx-thread-card.active,.melbfx-thread-card:hover{background:var(--melbfx-pale)}.melbfx-thread-card span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#4f5e58}.melbfx-thread-card small{color:var(--melbfx-muted)}.melbfx-conversation{display:grid;grid-template-rows:auto 1fr auto;min-width:0}.melbfx-empty{margin:auto;text-align:center;color:var(--melbfx-muted)}.melbfx-conversation-header{display:flex;justify-content:space-between;align-items:center;padding:14px;border-bottom:1px solid var(--melbfx-line)}.melbfx-conversation-header h2{margin:0}.melbfx-staff-log{overflow-y:auto;padding:16px;background:#fbfcfb}.melbfx-staff-message{max-width:78%;margin:0 0 12px}.melbfx-staff-message>div{background:#edf2ef;padding:10px 12px;border-radius:12px;white-space:pre-wrap}.melbfx-staff-message.customer{margin-left:auto}.melbfx-staff-message.customer>div{background:var(--melbfx-green);color:#fff}.melbfx-staff-message.internal>div{background:#fff2c8;border:1px solid #f0d982}.melbfx-staff-message small{color:var(--melbfx-muted)}.melbfx-staff-form{border-top:1px solid var(--melbfx-line);padding:12px}.melbfx-staff-form>select,.melbfx-staff-form textarea{width:100%;box-sizing:border-box;margin-bottom:8px}.melbfx-staff-form textarea{min-height:80px}.melbfx-form-controls{display:flex;align-items:center;gap:12px;margin-top:8px}.melbfx-form-controls select{margin-left:auto}.melbfx-knowledge-card{margin-top:18px;background:#fff;border:1px solid var(--melbfx-line);border-radius:12px;padding:18px}.melbfx-knowledge-card>p{max-width:850px;color:var(--melbfx-muted)}#melbfx-knowledge-admin{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:12px}.melbfx-knowledge-item{border:1px solid var(--melbfx-line);border-radius:10px;padding:14px}.melbfx-knowledge-item small{color:var(--melbfx-muted)}.melbfx-knowledge-item strong{display:block;margin:6px 0}.melbfx-knowledge-item.approved{border-color:#73bd91;background:#f2fbf6}.melbfx-knowledge-item.rejected{opacity:.65}.melbfx-knowledge-actions{display:flex;gap:8px}.melbfx-error{color:#b42318;padding:16px}.melbfx-loading,.melbfx-empty-list{padding:16px;color:var(--melbfx-muted)}
.melbfx-hours-status[hidden]{display:none}
.melbfx-preview-panel{grid-template-rows:auto auto auto minmax(0,1fr) auto auto auto auto auto}.melbfx-chat-header{grid-row:1}.melbfx-ai-notice{grid-row:2}.melbfx-hours-status{grid-row:3}.melbfx-chat-log{grid-row:4}.melbfx-order-verify{grid-row:5}.melbfx-rating{grid-row:6}.melbfx-starters{grid-row:7}.melbfx-chat-form{grid-row:8}.melbfx-privacy{grid-row:9}.melbfx-order-form{align-items:stretch}.melbfx-order-form input,.melbfx-order-form button{box-sizing:border-box;min-height:40px}
@media(max-width:900px){.melbfx-inbox-shell{grid-template-columns:170px 240px 1fr}}@media(max-width:720px){.melbfx-preview-panel{inset:0;width:100vw;height:100dvh;border-radius:0}.melbfx-preview-launcher{width:56px;height:56px;padding:0;font-size:0}.melbfx-preview-launcher:first-letter{font-size:20px}.melbfx-inbox-shell{display:block;height:auto}.melbfx-queues{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}.melbfx-queues h2{display:none}.melbfx-search{grid-column:1/-1}.melbfx-thread-list{height:280px}.melbfx-conversation{min-height:600px}}
.melbfx-message a.melbfx-message-action{display:inline-flex;align-items:center;width:max-content;max-width:100%;box-sizing:border-box;margin-top:8px;padding:7px 10px;border-radius:8px;background:var(--melbfx-green);color:#fff;text-decoration:none;font-size:12px;line-height:1.2}.melbfx-starters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:5px;padding:6px 12px}.melbfx-starters button{min-width:0;overflow:hidden;text-overflow:ellipsis;padding:6px 4px;font-size:11px;font-weight:700}.melbfx-starters .melbfx-staff-shortcut{background:var(--melbfx-green);border-color:var(--melbfx-green);color:#fff}.melbfx-reset-chat{border:0;background:transparent;color:var(--melbfx-green);padding:0;font:inherit;font-weight:800;text-decoration:underline;cursor:pointer}.melbfx-reset-chat:disabled{opacity:.55;cursor:wait}.melbfx-notify-button,.melbfx-sound-button{border:1px solid rgba(255,255,255,.25)!important;font-size:12px}.melbfx-notify-button.is-enabled,.melbfx-sound-button.is-enabled{background:rgba(255,255,255,.14)!important;color:#fff!important}.melbfx-inbox-toast{position:fixed;right:24px;top:46px;z-index:100000;padding:12px 16px;border-radius:10px;background:#0b4b37;color:#fff;box-shadow:0 10px 30px rgba(7,59,43,.25);font-weight:700}.melbfx-thread-assignment{font-size:10px!important;text-transform:uppercase;letter-spacing:.03em}.melbfx-common-responses form{display:grid;grid-template-columns:minmax(180px,240px) minmax(300px,1fr);gap:10px 16px;align-items:start;max-width:1000px}.melbfx-common-responses textarea{width:100%;box-sizing:border-box}.melbfx-common-responses form>button{grid-column:2;width:max-content}.melbfx-common-responses .notice{grid-column:1/-1}
.melbfx-busy-wait>div{display:grid;grid-template-columns:auto 1fr;gap:10px;align-items:center}.melbfx-dollar-bill{position:relative;display:grid;place-items:center;width:46px;height:25px;border:2px solid #16814f;border-radius:4px;background:linear-gradient(135deg,#daf5df,#fff,#bce8c7);color:#0b633e;font-weight:900;box-shadow:inset 0 0 0 2px rgba(255,255,255,.7);animation:melbfx-dollar-spin 1.4s ease-in-out infinite}.melbfx-dollar-bill:before,.melbfx-dollar-bill:after{content:'';position:absolute;width:7px;height:7px;border:1px solid #16814f;border-radius:50%}.melbfx-dollar-bill:before{left:4px}.melbfx-dollar-bill:after{right:4px}@keyframes melbfx-dollar-spin{0%{transform:perspective(120px) rotateY(0) translateY(0)}50%{transform:perspective(120px) rotateY(180deg) translateY(-4px)}100%{transform:perspective(120px) rotateY(360deg) translateY(0)}}@media(prefers-reduced-motion:reduce){.melbfx-dollar-bill{animation:none}}
.melbfx-busy-modal{position:absolute;z-index:6;inset:118px 14px auto;padding:18px;border:1px solid #8fc9aa;border-radius:16px;background:#fff;box-shadow:0 18px 55px rgba(7,59,43,.28)}.melbfx-busy-modal[hidden]{display:none}.melbfx-busy-close{position:absolute;right:9px;top:7px;border:0;background:transparent;color:#52645d;font-size:22px}.melbfx-busy-modal>strong{display:block;padding-right:22px;color:var(--melbfx-dark);font-size:17px}.melbfx-busy-modal>p{margin:7px 0 12px}.melbfx-call-button{display:block;border-radius:9px;background:var(--melbfx-green);color:#fff!important;padding:10px 12px;text-align:center;text-decoration:none;font-weight:800}.melbfx-contact-form{margin-top:12px;padding-top:12px;border-top:1px solid var(--melbfx-line)}.melbfx-contact-form label{display:block;margin-bottom:5px;font-size:12px;font-weight:700}.melbfx-contact-form>div{display:grid;grid-template-columns:1fr auto;gap:6px}.melbfx-contact-form input{min-width:0;border:1px solid #b9c8c1;border-radius:8px;padding:9px}.melbfx-contact-form button{border:0;border-radius:8px;background:#45bd55;color:#082d20;padding:9px 10px;font-weight:800}.melbfx-contact-form small{display:block;margin-top:5px;color:var(--melbfx-muted)}.melbfx-contact-result{margin:8px 0 0!important;color:#075f42;font-weight:700}.melbfx-contact-email{display:block;margin-top:4px;font-weight:700}
.melbfx-busy-modal.is-after-hours{border-color:#d7b46a;background:#fffaf0}.melbfx-busy-modal.is-after-hours .melbfx-contact-form{border-top-color:#ead7ab}.melbfx-call-button[hidden]{display:none}
.melbfx-avatar{position:relative;width:48px;height:48px;overflow:visible;transform-origin:50% 78%;animation:melbfx-panel-mascot-breathe 3.8s ease-in-out infinite}.melbfx-avatar::after{content:'';position:absolute;right:-2px;top:-1px;width:7px;height:7px;border-radius:50%;background:#70d487;box-shadow:0 0 0 3px rgba(112,212,135,.16);animation:melbfx-panel-mascot-spark 2.8s ease-in-out infinite}.melbfx-panel-mascot{display:block;width:48px;height:48px;object-fit:contain;transform-origin:50% 76%;filter:drop-shadow(0 3px 4px rgba(3,38,26,.18))}.melbfx-preview-panel[data-panel-mascot-mood="excited"] .melbfx-avatar{animation:melbfx-panel-mascot-excited .55s cubic-bezier(.2,.9,.3,1.25) infinite}.melbfx-preview-panel[data-panel-mascot-mood="bored"] .melbfx-avatar{animation:melbfx-panel-mascot-bored 4.5s ease-in-out infinite}.melbfx-preview-panel[data-panel-mascot-mood="sad"] .melbfx-avatar{animation:melbfx-panel-mascot-sad 1.8s ease-in-out infinite}.melbfx-preview-panel.is-mascot-listening .melbfx-avatar{animation:melbfx-panel-mascot-listen .75s ease-in-out both}.melbfx-preview-panel.is-mascot-listening .melbfx-avatar::after{background:#ffd568;box-shadow:0 0 0 4px rgba(255,213,104,.18)}@keyframes melbfx-panel-mascot-breathe{0%,100%{transform:translateY(0) rotate(-1deg) scale(1)}45%{transform:translateY(-2px) rotate(1deg) scale(1.035)}55%{transform:translateY(-2px) rotate(1deg) scale(1.035)}}@keyframes melbfx-panel-mascot-excited{0%,100%{transform:translateY(0) rotate(-3deg) scale(1)}50%{transform:translateY(-5px) rotate(3deg) scale(1.08)}}@keyframes melbfx-panel-mascot-bored{0%,100%{transform:translateY(1px) rotate(0) scale(.98)}35%{transform:translateY(2px) rotate(-2deg) scale(.98)}70%{transform:translateY(1px) rotate(2deg) scale(.98)}}@keyframes melbfx-panel-mascot-sad{0%,100%{transform:translateY(2px) rotate(-2deg) scale(.96)}50%{transform:translateY(3px) rotate(2deg) scale(.95)}}@keyframes melbfx-panel-mascot-listen{0%{transform:translateY(0) rotate(0) scale(1)}45%{transform:translateY(-3px) rotate(-5deg) scale(1.06)}100%{transform:translateY(-1px) rotate(-3deg) scale(1.035)}}@keyframes melbfx-panel-mascot-spark{0%,100%{opacity:.55;transform:scale(.85)}50%{opacity:1;transform:scale(1.15)}}@media(prefers-reduced-motion:reduce){.melbfx-avatar,.melbfx-avatar::after{animation:none!important}.melbfx-preview-panel.is-mascot-listening .melbfx-avatar{transform:none!important}}
@media(max-width:720px){.melbfx-common-responses form{grid-template-columns:1fr}.melbfx-common-responses form>button{grid-column:1}.melbfx-inbox-toast{left:12px;right:12px;top:54px}}
.melbfx-timed-flow form{display:grid;grid-template-columns:minmax(210px,260px) minmax(300px,1fr);gap:10px 16px;align-items:center;max-width:1000px}.melbfx-timed-flow form>label:first-of-type,.melbfx-timed-flow form>button{grid-column:1/-1;width:max-content}.melbfx-timed-flow input[type=number]{width:110px}.melbfx-timed-flow input[type=text],.melbfx-timed-flow textarea{width:100%;box-sizing:border-box}.melbfx-rating{margin:0 12px;padding:10px;border:1px solid #bcd8ca;border-radius:12px;background:#f7fbf9;text-align:center}.melbfx-rating[hidden]{display:none}.melbfx-rating>div{display:flex;justify-content:center;gap:5px;margin-top:7px}.melbfx-rating button{border:1px solid #87b9a2;border-radius:999px;background:#fff;color:var(--melbfx-green);padding:5px 8px;font-weight:800}.melbfx-rating p{margin:5px 0 0;color:var(--melbfx-green)}.melbfx-analytics-heading{display:flex;justify-content:space-between;align-items:center;gap:18px}.melbfx-range-tabs{display:flex;gap:7px;margin:16px 0}.melbfx-metric-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px}.melbfx-metric-card,.melbfx-analytics-card{background:#fff;border:1px solid var(--melbfx-line);border-radius:12px;padding:18px}.melbfx-metric-card{display:grid;gap:9px}.melbfx-metric-card small{color:var(--melbfx-muted);font-weight:700}.melbfx-metric-card strong{color:var(--melbfx-dark);font-size:25px}.melbfx-analytics-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin:14px 0}.melbfx-analytics-card h2{margin-top:0}.melbfx-analytics-card table{margin-top:12px}.melbfx-analytics-wrap>.melbfx-analytics-card{margin-top:14px}
@media(max-width:720px){.melbfx-timed-flow form,.melbfx-analytics-grid{grid-template-columns:1fr}.melbfx-timed-flow form>label:first-of-type,.melbfx-timed-flow form>button{grid-column:1}.melbfx-analytics-heading{align-items:flex-start;flex-direction:column}}
.melbfx-staff-portal-inbox{margin-top:18px}.melbfx-staff-portal-inbox .melbfx-inbox-shell{height:calc(100vh - 245px);min-height:620px;border-radius:14px;overflow:hidden;box-shadow:0 12px 32px rgba(7,59,43,.08);font:14px/1.45 system-ui,sans-serif!important;color:#17231f!important}.melbfx-portal-chat-status{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px;color:#42564e}.melbfx-portal-chat-status strong{color:var(--melbfx-dark);font-size:16px}.melbfx-portal-chat-status span{display:inline-flex;align-items:center;border-radius:999px;background:#eaf6ef;padding:5px 9px;font-size:12px}.melbfx-staff-portal-inbox button,.melbfx-staff-portal-inbox input,.melbfx-staff-portal-inbox select,.melbfx-staff-portal-inbox textarea{font:inherit!important}.melbfx-staff-portal-inbox .melbfx-queues button{display:block!important;width:100%!important;min-height:0!important;margin:4px 0!important;padding:10px!important;border:0!important;border-radius:8px!important;background:transparent!important;color:#cce1d7!important;font-size:14px!important;font-weight:700!important;line-height:1.3!important;text-align:left!important;box-shadow:none!important}.melbfx-staff-portal-inbox .melbfx-queues button.active,.melbfx-staff-portal-inbox .melbfx-queues button:hover{background:rgba(255,255,255,.14)!important;color:#fff!important}.melbfx-staff-portal-inbox .melbfx-search input{width:100%!important;min-height:36px!important;margin:0 0 5px!important;padding:7px 8px!important;border:1px solid #b9c8c1!important;border-radius:6px!important;background:#fff!important;color:#17231f!important;font-size:14px!important;font-weight:400!important;line-height:1.3!important}.melbfx-staff-portal-inbox .melbfx-thread-card{display:grid!important;width:100%!important;min-height:0!important;margin:0!important;padding:14px!important;gap:5px!important;border:0!important;border-bottom:1px solid #edf1ef!important;border-radius:0!important;background:#fff!important;color:#17231f!important;font-size:14px!important;font-weight:400!important;line-height:1.4!important;text-align:left!important;box-shadow:none!important}.melbfx-staff-portal-inbox .melbfx-thread-card.active,.melbfx-staff-portal-inbox .melbfx-thread-card:hover{background:var(--melbfx-pale)!important}.melbfx-staff-portal-inbox .melbfx-thread-card strong{font-size:14px!important;font-weight:800!important;line-height:1.3!important}.melbfx-staff-portal-inbox .melbfx-thread-card span{font-size:13px!important;font-weight:400!important;line-height:1.35!important}.melbfx-staff-portal-inbox .melbfx-thread-card small{font-size:11px!important;font-weight:400!important;line-height:1.3!important}.melbfx-staff-portal-inbox .melbfx-conversation-header h2{font-size:19px!important;line-height:1.2!important}.melbfx-staff-portal-inbox .button{border:1px solid #98b2a7!important;border-radius:8px!important;background:#fff!important;color:var(--melbfx-dark)!important;padding:8px 11px!important;font-size:13px!important;font-weight:800!important;line-height:1.2!important;cursor:pointer}.melbfx-staff-portal-inbox .button-primary{border-color:var(--melbfx-green)!important;background:var(--melbfx-green)!important;color:#fff!important}.melbfx-staff-portal-inbox button:disabled{cursor:not-allowed;opacity:.62}@media(max-width:720px){.melbfx-staff-portal-inbox .melbfx-inbox-shell{height:auto;min-height:0}.melbfx-portal-chat-status{align-items:flex-start;flex-direction:column}}
.melbfx-inbox-shell>*{min-height:0}.melbfx-thread-list{min-height:0}.melbfx-conversation{min-height:0;overflow:hidden}.melbfx-staff-log{min-height:0;overflow-x:hidden;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-color:#7ca393 #edf2ef}.melbfx-staff-message>div{max-width:100%;overflow-wrap:anywhere;word-break:break-word}.melbfx-staff-form{position:relative;z-index:2;background:#fff;box-shadow:0 -8px 18px rgba(7,59,43,.05)}.melbfx-conversation-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.melbfx-jump-reply{white-space:nowrap}
.melbfx-chat-summary{margin:16px 0;padding:18px;border:1px solid #b9d5c8;border-radius:14px;background:#fff;box-shadow:0 10px 28px rgba(7,59,43,.07);font:14px/1.45 system-ui,sans-serif;color:#17231f}.melbfx-chat-summary-heading{display:flex;align-items:center;justify-content:space-between;gap:18px}.melbfx-chat-summary-heading span{color:#087641;font-size:11px;font-weight:900;letter-spacing:.09em}.melbfx-chat-summary-heading h2{margin:2px 0 0;color:var(--melbfx-dark);font-size:25px}.melbfx-chat-summary-heading p{margin:4px 0 0;color:#52645d}.melbfx-chat-summary-open{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 15px;border-radius:9px;background:#0b4b37;color:#fff!important;text-decoration:none;font-weight:800;white-space:nowrap}.melbfx-chat-summary-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px}.melbfx-chat-summary-metrics>div{display:grid;grid-template-columns:auto 1fr;gap:0 10px;align-items:center;padding:13px;border-radius:10px;background:#edf7f0}.melbfx-chat-summary-metrics strong{grid-row:1/3;color:#064c34;font-size:28px;line-height:1}.melbfx-chat-summary-metrics span{font-weight:800}.melbfx-chat-summary-metrics small{color:#607069}.melbfx-chat-summary-metrics .is-attention{background:#fff3cf}.melbfx-chat-waiting{display:grid;gap:8px;margin-top:12px}.melbfx-chat-waiting>p{margin:0;padding:11px 13px;border-radius:9px;background:#f3f7f5;color:#52645d}.melbfx-chat-waiting-item{display:grid;grid-template-columns:minmax(150px,210px) 1fr auto;gap:12px;align-items:center;padding:11px 13px;border:1px solid #e2c45d;border-radius:9px;background:#fff9e5;color:#17231f!important;text-decoration:none}.melbfx-chat-waiting-item:hover{border-color:#0b4b37;background:#f2fbf6}.melbfx-chat-waiting-item strong{color:#7a4d00}.melbfx-chat-waiting-item span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.melbfx-chat-waiting-item small{color:#7a4d00;font-weight:800;white-space:nowrap}.melbfx-chat-waiting-item.is-new{animation:melbfx-waiting-pulse 1.1s ease-out 2}@keyframes melbfx-waiting-pulse{50%{box-shadow:0 0 0 5px rgba(22,129,79,.18)}}.melbfx-chat-summary-error{color:#a22b24!important}
@media(max-width:720px){.melbfx-conversation{height:min(720px,calc(100dvh - 20px));min-height:560px}.melbfx-chat-summary-heading{align-items:flex-start;flex-direction:column}.melbfx-chat-summary-metrics{grid-template-columns:1fr}.melbfx-chat-waiting-item{grid-template-columns:1fr}.melbfx-chat-waiting-item span{white-space:normal}}

/* 0.11 staff workspace: familiar Google Spaces-style density and navigation. */
.melbfx-inbox-shell{position:relative;grid-template-columns:220px 300px minmax(420px,1fr);border-color:#dfe3e7;border-radius:16px;background:#fff;box-shadow:0 8px 28px rgba(60,64,67,.12)}
.melbfx-queues{display:flex;flex-direction:column;padding:14px;background:#f8fafd;color:#202124;border-right:1px solid #e2e6ea}
.melbfx-inbox-brand{display:flex;align-items:center;gap:10px;padding:5px 5px 15px}.melbfx-inbox-brand>span{display:grid;place-items:center;width:36px;height:36px;border-radius:12px;background:#e8f0fe;color:#1967d2;font-weight:900}.melbfx-inbox-brand strong,.melbfx-inbox-brand small{display:block}.melbfx-inbox-brand strong{color:#202124;font-size:15px}.melbfx-inbox-brand small{color:#5f6368;font-size:11px}
.melbfx-queues nav button,.melbfx-queue-tools button,.melbfx-staff-portal-inbox .melbfx-queues nav button,.melbfx-staff-portal-inbox .melbfx-queue-tools button{display:block!important;width:100%!important;margin:2px 0!important;padding:9px 10px!important;border:0!important;border-radius:20px!important;background:transparent!important;color:#3c4043!important;text-align:left!important;font-size:13px!important;font-weight:700!important;box-shadow:none!important}.melbfx-queues nav button.active,.melbfx-queues nav button:hover,.melbfx-staff-portal-inbox .melbfx-queues nav button.active,.melbfx-staff-portal-inbox .melbfx-queues nav button:hover{background:#e8f0fe!important;color:#174ea6!important}.melbfx-queues button span{float:right}.melbfx-queue-tools{margin-top:auto;padding-top:10px;border-top:1px solid #e2e6ea}.melbfx-staff-portal-inbox .melbfx-queue-tools .melbfx-settings-button{background:#e6f4ea!important;color:#0b572a!important}.melbfx-search{margin:12px 0}.melbfx-search label{color:#5f6368}.melbfx-staff-portal-inbox .melbfx-search input{border-color:#dadce0!important;border-radius:20px!important;padding-left:12px!important}.melbfx-staff-portal-inbox .melbfx-search button{color:#174ea6!important;border:0!important;background:#e8f0fe!important;border-radius:20px!important}
.melbfx-thread-list{background:#fff;border-right:1px solid #e2e6ea}.melbfx-staff-portal-inbox .melbfx-thread-card{padding:13px 14px!important;border-bottom:1px solid #eef0f2!important}.melbfx-staff-portal-inbox .melbfx-thread-card.active,.melbfx-staff-portal-inbox .melbfx-thread-card:hover{background:#eef3fc!important}.melbfx-thread-meta{display:flex;align-items:center;justify-content:space-between;gap:8px}.melbfx-thread-timer{white-space:nowrap}.melbfx-thread-timer.is-waiting{color:#b06000!important;font-weight:800!important}
.melbfx-thread-card.is-overdue{border-left:4px solid #c43b2f!important;background:#fff4f1!important}.melbfx-thread-card.is-overdue strong{color:#9d251d}.melbfx-email-health.is-warning{padding:9px 11px;border-radius:8px;background:#fff2cf;color:#704500;font-weight:700}
.melbfx-conversation-header{min-height:62px;padding:12px 16px;background:#fff;border-bottom-color:#e2e6ea}.melbfx-conversation-header h2{color:#202124}.melbfx-staff-log{padding:20px 24px;background:#fff}.melbfx-staff-message{max-width:82%;margin-bottom:18px}.melbfx-message-meta{display:flex;align-items:center;gap:8px;margin-bottom:4px}.melbfx-message-meta small{font-weight:800;color:#3c4043}.melbfx-message-time{font-size:10px;color:#80868b}.melbfx-staff-message>div{border-radius:4px 16px 16px 16px;background:#f1f3f4;color:#202124;padding:10px 13px}.melbfx-staff-message.customer{margin-left:auto}.melbfx-staff-message.customer .melbfx-message-meta{justify-content:flex-end}.melbfx-staff-message.customer>div{border-radius:16px 4px 16px 16px;background:#e8f0fe;color:#174ea6}.melbfx-staff-message.staff>div{background:#e6f4ea;color:#0b572a}.melbfx-staff-message.internal>div{background:#fef7e0;color:#5f4b00}
.melbfx-staff-form{margin:0 16px 14px;padding:10px 12px;border:1px solid #dadce0;border-radius:18px;background:#fff;box-shadow:0 2px 8px rgba(60,64,67,.12)}.melbfx-staff-form>select{border:0;border-bottom:1px solid #e8eaed;border-radius:0;background:#fff;color:#3c4043}.melbfx-staff-form textarea{min-height:64px;border:0;outline:0;resize:vertical}.melbfx-form-controls{border-top:1px solid #eef0f2;padding-top:8px}
.melbfx-settings-panel{position:absolute;z-index:30;inset:0;overflow-y:auto;background:#f8fafd;color:#202124}.melbfx-settings-panel[hidden]{display:none}.melbfx-settings-panel>header{position:sticky;z-index:2;top:0;display:flex;align-items:flex-start;justify-content:space-between;padding:20px 24px;border-bottom:1px solid #dadce0;background:rgba(255,255,255,.96)}.melbfx-settings-panel>header small{color:#1967d2;font-weight:900;letter-spacing:.08em}.melbfx-settings-panel>header h2{margin:3px 0 0;font-size:25px}.melbfx-settings-panel>header p{margin:4px 0 0;color:#5f6368}.melbfx-settings-close{border:0;background:transparent;color:#5f6368;font-size:30px;line-height:1;cursor:pointer}.melbfx-settings-form{display:grid;gap:16px;max-width:980px;margin:0 auto;padding:20px 24px 34px}.melbfx-settings-form>section{padding:18px;border:1px solid #dadce0;border-radius:14px;background:#fff}.melbfx-settings-form h3{margin:0 0 5px;font-size:18px}.melbfx-settings-form p{margin:5px 0 14px;color:#5f6368}.melbfx-settings-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.melbfx-quick-reply-editor{display:grid;gap:9px}.melbfx-quick-reply-row{display:grid;grid-template-columns:minmax(130px,200px) 1fr auto;gap:8px;align-items:start;padding:9px;border-radius:10px;background:#f8fafd}.melbfx-quick-reply-row input,.melbfx-quick-reply-row textarea,.melbfx-flow-sequence input,.melbfx-flow-sequence textarea{width:100%;box-sizing:border-box;border:1px solid #dadce0;border-radius:8px;padding:9px;background:#fff}.melbfx-flow-toggle{display:flex;align-items:center;gap:8px;margin:0 0 14px;font-weight:800}.melbfx-flow-sequence{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.melbfx-flow-sequence>div{position:relative;display:flex;flex-direction:column;gap:8px;min-width:0;padding:14px 12px;border:1px solid #d2e3fc;border-radius:12px;background:#f8fbff}.melbfx-flow-sequence>div>span{display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:#1a73e8;color:#fff;font-weight:900}.melbfx-flow-sequence>div:not(:last-child):after{content:'›';position:absolute;right:-9px;top:50%;z-index:1;color:#1a73e8;font-size:24px;font-weight:900}.melbfx-flow-sequence label{display:grid;gap:4px;color:#5f6368;font-size:11px}.melbfx-store-hours{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.melbfx-store-hours details{padding:11px;border:1px solid #dadce0;border-radius:10px;background:#fff}.melbfx-store-hours summary{cursor:pointer;font-weight:800}.melbfx-store-hours details div{display:grid;gap:3px;margin-top:9px;color:#5f6368;font-size:12px}.melbfx-google-chat-status{display:inline-flex!important;margin:0!important;padding:6px 10px;border-radius:999px;background:#fef7e0;color:#7a4d00!important;font-weight:800}.melbfx-google-chat-status.is-connected{background:#e6f4ea;color:#0b572a!important}.melbfx-settings-form>footer{display:flex;align-items:center;justify-content:flex-end;gap:12px}.melbfx-settings-result{margin-right:auto;color:#0b572a;font-weight:800}
@media(max-width:980px){.melbfx-flow-sequence{grid-template-columns:repeat(2,minmax(0,1fr))}.melbfx-store-hours{grid-template-columns:1fr}.melbfx-quick-reply-row{grid-template-columns:1fr}.melbfx-flow-sequence>div:after{display:none}}
@media(max-width:720px){.melbfx-inbox-shell{display:block}.melbfx-queues{display:flex}.melbfx-queues nav{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}.melbfx-queue-tools{display:grid;grid-template-columns:1fr 1fr;margin-top:6px}.melbfx-inbox-brand{display:flex}.melbfx-flow-sequence{grid-template-columns:1fr}.melbfx-settings-form{padding:14px}.melbfx-settings-heading{display:grid}.melbfx-staff-log{padding:16px 12px}.melbfx-staff-form{margin:0 8px 8px}}
@media(max-width:520px){.melbfx-starters{display:flex;flex-wrap:nowrap;gap:6px;overflow-x:auto;overscroll-behavior-x:contain;scroll-snap-type:x proximity;-webkit-overflow-scrolling:touch;padding:6px 12px 8px;scrollbar-width:thin}.melbfx-starters button{flex:0 0 auto;width:auto;min-height:34px;overflow:visible;text-overflow:clip;white-space:nowrap;scroll-snap-align:start;padding:7px 12px;font-size:12px;line-height:1.15}}
.melbfx-panel-mascot{display:block;width:48px;height:48px;object-fit:contain;filter:drop-shadow(0 4px 5px rgba(0,0,0,.18))}.mfx-mascot{--mfx-chat-z:999999}.melbfx-preview-panel{z-index:1000000}
@media(prefers-reduced-motion:reduce){.melbfx-panel-mascot{animation:none!important;transition:none!important}}

/* 0.16.8 staff-orders live-chat context and notification controls. */
.melbfx-network-context{display:block;margin-top:4px;color:var(--melbfx-muted);font-size:11px}
.melbfx-customer-presence{display:block;margin-top:4px;color:#175b3c;font-size:12px;font-weight:700}.melbfx-thread-card .melbfx-thread-presence{color:#175b3c!important;font-size:11px!important;font-weight:700!important}
.melbfx-chat-summary{position:relative;overflow:hidden;isolation:isolate}
.melbfx-chat-summary-heading,.melbfx-chat-summary-metrics,.melbfx-chat-waiting{position:relative;z-index:2}
.melbfx-chat-summary-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.melbfx-chat-notify-enable{min-height:42px;padding:0 14px;border:1px solid #8ab7a2;border-radius:9px;background:#fff;color:#0b4b37;font:800 13px/1.2 system-ui,sans-serif;cursor:pointer}
.melbfx-chat-notify-enable:hover,.melbfx-chat-notify-enable:focus-visible{border-color:#0b4b37;background:#edf7f0;outline:0}
.melbfx-chat-notify-enable.is-enabled{border-color:#16814f;background:#e6f4ea;color:#075a35}
.melbfx-chat-notify-enable:disabled{cursor:not-allowed;opacity:.66}
.melbfx-chat-summary.has-unclaimed-chat{padding-bottom:132px;border-color:#e0b938;box-shadow:0 12px 34px rgba(122,77,0,.15)}
.melbfx-chat-mascot-alert[hidden]{display:none!important}
.melbfx-chat-mascot-alert{position:absolute;z-index:8;inset:0;overflow:hidden;pointer-events:none}
.melbfx-chat-mascot-alert>a{position:absolute;display:grid;width:108px;justify-items:center;color:#173d2e!important;text-decoration:none;pointer-events:auto;filter:drop-shadow(0 8px 12px rgba(7,59,43,.2));transform-origin:50% 65%;will-change:left,top,transform}
.melbfx-chat-mascot-alert img{display:block;width:86px;height:86px;object-fit:contain;pointer-events:none;user-select:none}
.melbfx-chat-mascot-alert span{display:block;width:max-content;max-width:220px;margin-top:-7px;padding:7px 10px;border:1px solid #bed9cb;border-radius:999px;background:rgba(255,255,255,.96);box-shadow:0 5px 16px rgba(7,59,43,.16);font:800 11px/1.25 system-ui,sans-serif;text-align:center}
.melbfx-chat-mascot-alert>a:focus-visible{outline:3px solid #16814f;outline-offset:4px;border-radius:18px}
.melbfx-chat-mascot-alert.is-cartwheeling>a{bottom:8px;animation:melbfx-staff-cartwheel 2.4s cubic-bezier(.25,.7,.28,1) both}
.melbfx-chat-mascot-alert.is-dancing>a{bottom:8px;animation:melbfx-staff-celebration 7.5s ease-in-out infinite}
.melbfx-chat-mascot-alert.is-reduced-motion>a{right:18px;bottom:8px}
@keyframes melbfx-staff-cartwheel{
  0%{left:-120px;transform:translateY(8px) rotate(0deg) scale(.82)}
  18%{transform:translateY(-24px) rotate(300deg) scale(1)}
  52%{transform:translateY(10px) rotate(820deg) scale(1.08)}
  82%{left:calc(100% - 112px);transform:translateY(-20px) rotate(1260deg) scale(1)}
  100%{left:calc(72% - 54px);transform:translateY(0) rotate(1440deg) scale(1)}
}
@keyframes melbfx-staff-celebration{
  0%,100%{left:10%;transform:translateY(0) rotate(-5deg) scale(1)}
  8%{transform:translateY(-21px) rotate(9deg) scale(1.06,.94)}
  16%{transform:translateY(2px) rotate(-10deg) scale(.95,1.05)}
  27%{left:42%;transform:translateY(-10px) rotate(7deg) scale(1.04)}
  38%{transform:translateY(2px) rotate(-8deg) scale(.97,1.04)}
  50%{left:77%;transform:translateY(-18px) rotate(12deg) scale(1.05,.95)}
  62%{transform:translateY(1px) rotate(-12deg) scale(.95,1.05)}
  73%{left:50%;transform:translateY(-12px) rotate(7deg) scale(1.04)}
  84%{transform:translateY(3px) rotate(-7deg) scale(.97,1.03)}
  92%{left:18%;transform:translateY(-17px) rotate(8deg) scale(1.04,.96)}
}
@media(max-width:720px){.melbfx-chat-summary-actions{align-items:stretch;width:100%;flex-direction:column}.melbfx-chat-notify-enable,.melbfx-chat-summary-open{width:100%}.melbfx-chat-summary.has-unclaimed-chat{padding-bottom:96px}.melbfx-chat-mascot-alert>a{width:90px}.melbfx-chat-mascot-alert img{width:72px;height:72px}.melbfx-chat-mascot-alert span{display:none}.melbfx-chat-mascot-alert.is-cartwheeling>a,.melbfx-chat-mascot-alert.is-dancing>a{bottom:5px}}
@media(prefers-reduced-motion:reduce){.melbfx-chat-mascot-alert>a{animation:none!important;transition:none!important}.melbfx-chat-summary.has-unclaimed-chat{outline:3px solid #e0b938;outline-offset:-3px}}
.melbfx-email-direct{display:inline-block;margin-top:10px;color:#0b4b36;font-weight:700;text-decoration:underline;text-underline-offset:2px}
.melbfx-staff-portal-inbox .melbfx-queue-tools .melbfx-staff-availability{background:#fff4df!important;color:#744b00!important;border:1px solid #d7ad61!important}
.melbfx-staff-portal-inbox .melbfx-queue-tools .melbfx-staff-availability[aria-pressed="true"]{background:#dcf4e6!important;color:#075934!important;border-color:#57ac75!important}
.melbfx-conversation{grid-template-rows:auto auto minmax(320px,1fr) auto}
.melbfx-latest-question{max-height:125px;overflow-y:auto;padding:10px 18px;border-bottom:1px solid #d9e9df;background:#eff9f2;color:#163c2c}
.melbfx-latest-question strong{display:block;font-size:12px}
.melbfx-latest-question p{margin:4px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}
.melbfx-email-followup summary{cursor:pointer;font-weight:800}
.melbfx-email-followup-instruction{font-weight:600}
.melbfx-conversation [hidden]{display:none!important}
.melbfx-email-followup{max-height:230px;overflow-y:auto;margin:0 16px 8px;padding:12px 14px;border:1px solid #d8b862;border-radius:12px;background:#fff9ea;color:#4e3b0d}
.melbfx-email-followup.is-confirmed{border-color:#88c4a0;background:#eef9f1;color:#164d30}
.melbfx-email-followup h3{margin:0 0 4px;font-size:15px;color:inherit}
.melbfx-email-followup p{margin:0 0 8px;font-size:12px;line-height:1.4}
.melbfx-email-followup textarea{display:block;box-sizing:border-box;width:100%;min-height:44px;max-height:85px;margin:6px 0;border:1px solid #b9c8c1;border-radius:7px;padding:7px;background:#fff}
.melbfx-email-sent-check{display:block;margin:5px 0 8px;font-size:12px;font-weight:700}
.melbfx-email-followup .melbfx-record-email-sent{min-height:34px}
.melbfx-inbox-shell,.melbfx-staff-portal-inbox .melbfx-inbox-shell{height:max(780px,calc(100dvh - 40px));min-height:780px}
@media(max-width:720px){.melbfx-inbox-shell,.melbfx-staff-portal-inbox .melbfx-inbox-shell{height:auto;min-height:0}.melbfx-conversation{height:max(860px,calc(100dvh - 20px));min-height:860px}}